The standard operating procedures for security guards help maintain an effective working environment by clearly signaling to police and uniformed officers the policies and procedures that security guards must adopt and apply in their daily work.
Every company in which a security guard works has a different manual of standard operating policies and procedures (SOP). The guard must know and abide by this manual.
A guard should always maintain a professional appearance and behavior and show a positive attitude. Being physically fit is essential to the guard’s success in his work. When dealing with a furious person, the guard should make every possible attempt to mitigate the situation and take control.
Standard operating procedures may vary for each employer
The job of security guard varies, therefore it is extremely important for a guard to know exactly what his employer expects from him. The standard operating procedures for a security guard vary with the type of work you do.
If the security guard wears a uniform to work, then he is responsible for staying in a visible manner, deterring property crimes in which he finds himself and guaranteeing to people on the property that they are safe.
Security personnel must have in their possession an updated security guard license, as well as a CPR (Cardiopulmonary Resuscitation) course and a First Aid card. If the security guard has additional licenses (such as a fireman, baton and / or pepper spray) he must have all the licenses updated with him at all times.
Security guards receive specialized training on how to respond to emergency situations. They are required to interact and coordinate with the fire department and the forces of law. Any suspicious activity should be reported immediately to your supervisor.
Most security guards are required to write reports on incidents and maintain an accurate record of daily activity, providing details about the time, location and description of the events.
To ensure optimal security, the security guard should work as a team with other security personnel and should not let any personal difference interfere with work relationships. Each guard must be available to trust another, especially in an emergency event.
Effective communication is critical for security. Security guards need to communicate with each other so that everyone is committed to the same.
Chain of command
A guard must always respect the chain of command and speak directly to his supervisor in relation to any issue that concerns him.